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Customer Service Topics

Have a question? Check these popular topics, by clicking any subject or question. For additional help, please contact a customer service representative.

Contacting Us

Where do I call for assistance?
Our Customer Service Representatives will be happy to check on your current order, resolve a problem or answer your product questions. Simply call toll-free, at 1-888-881-7225. Hours are Monday through Friday 7:00 am to 4:30pm CT or send a fax 24 hours a day to 800-225-8455.

Send a comment or suggestion?
Your comments are always welcome. If you have a positive online experience, we’d love to hear about it. If you’re disappointed in us, we truly appreciate suggestions on how to improve your experience. Email us here to send your feedback

My Account/Signing In

What if I forget my password?
In the event that you forget your password, you can easily reset your password by clicking on the “Lost Your Password” link on the account login page.  Our system will then send you a link to securely reset your password.

If you can’t retrieve your password, call a Bags & Bows representative at 1-888-881-7225 to assist you.

What are my payment options?
All payments must be made by credit card, payable in U.S. dollars. We accept VISA, Mastercard, and American Express. Your card is charged when your order ships, usually within 3 to 5 business days. All online credit card orders are secure. For more about what we do to protect your transaction, see our Privacy Policy page.

For your convenience, preferred credit card information can be kept on file in the “Payment Options” section of your profile. This allows you to order anytime you like, even if you don’t have your card handy.

To apply for open credit terms, please call us at 1-888-881-7225 for more information.

Orders & Reorders

Will I see my total cost before ordering?
Yes. Your total cost, including estimated shipping, handling and tax, will be displayed for your review before you submit your order.

*Please note: You may notice on some of your orders, depending on the type of product your order includes (example: products provided by a separate warehouse) your credit card will be pre-authorized higher than your total. Please note you will only be billed for the product and services you receive.

Can I change or cancel an order?
For custom printed product please contact Bags & Bows at 1-888-881-7225 and include your order confirmation number. Plain/ unprinted stock product cannot be cancelled.

Can I buy less than a case of a product?
In order for us to continue to offer you the best prices possible, we can only allow full cases of a product to be purchased. This does not apply to products that are sold individually or in a variety of quantities.

Can I personalize my products with my company information?
We can personalize many of our packaging products to help build your brand. See Personalization and Custom Packaging for more information.

*Please note for hot stamp re-orders that hot stamp plates that have not been used within a three year timeframe are recycled.

Shipping & Handling

What shipping methods are available?
Standard UPS Ground

2 to 6 business days (does not include processing times, processing times vary based on product). We do not ship on weekends or holidays. Not available for PO Boxes.

Business day = Monday – Friday, excluding holidays. Shipping time frames exclude hot stamp/custom orders.

How is my order shipped?
All items sent to the 48 contiguous states or District of Columbia are sent UPS ground unless otherwise requested.

Can I request delivery by another carrier?
You can call us at 1-888-881-7225 if you would like your shipment to be sent via a carrier other than UPS. Any orders weighing over 300 lbs. will be sent by truck to reduce your shipping charges. We will contact you to provide the details of the shipment including the carrier selection. Please let us know if you have a shipping dock or will need in store delivery.

Which areas do you ship to?
Bags and Bows ships to all 50 states and Puerto Rico. We cannot ship via UPS to P.O. boxes, international addresses, or military APO/FPO addresses.

How are charges calculated?
Our shipping and handling charge is compensation for costs related to processing your order, including the handling, packaging and delivery of the products you have purchased. Shipping cost is based on a product’s weight, delivery destination and level of service. Handling fees are based on total order value.

How long will my order take?
All in-stock orders are shipped within 24-48 hours of receiving the order. Generally new orders to personalize our products take 3-5 weeks. Please review our Package Personalization page for the latest details or call us at 1-888-881-7225 for the current lead times for personalized products.

Site Security

Is it safe to use a credit card?
All of your credit card transactions are safe. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so it cannot be read as the information travels over the Internet. If you are still not comfortable ordering online, you may order by calling us toll free at 1-888-881-7225 and placing your order directly with one of our sales representatives