Contact Information
People usually ask these Questions
In the event that you forget your password, you can easily reset your password by clicking on the “Lost Your Password” link on the account login page. Our system will then send you a link to securely reset your password.
If you can’t retrieve your password, call a Bags & Bows representative at 1-888-881-7225 to assist you.
All payments must be made by credit card, payable in U.S. dollars. We accept VISA, Mastercard, American Express and Discover. Your card is charged when your order ships, usually within 3 to 5 business days. All online credit card orders are secure. For more about what we do to protect your transaction, see our Privacy Policy page.
For your convenience, preferred credit card information can be kept on file in the “Payment Options” section of your profile. This allows you to order anytime you like, even if you don’t have your card handy.
To apply for open credit terms, please call us at 1-888-881-7225 for more information.
We have a minimum order of $100.
An order under $100 is allowed but we charge a $7.50 “under the minimum” fee.
All in-stock orders are shipped within 24-48 hours of receiving the order. Generally new orders to personalize our products take 3-5 weeks. Please review our Package Personalization page for the latest details or call us at 1-888-881-7225 for the current lead times for personalized products.
For a custom printed product, please contact Bags & Bows at 1-888-881-7225 and include your order confirmation number. Customers may return plain/unprinted merchandise within 30 days of purchase. You are responsible for the return freight back to Bags & Bows, and there is a 20% restocking fee.
