Frequently Asked Questions
- Can I buy less than a case of a product?
- May I request samples of your products?
- How can I request your catalog?
- How do I return merchandise to Bags & Bows for a refund?
- Are you able to find a product that I want, which is not sold on your Web site?
- Can I customize or personalize all your products for my business needs?
- How can I tell what I have ordered in the past?
- Is it safe to use a credit card?
- Will Bags & Bows sell or rent my address to other companies?
- Do you ship internationally?
- How are my Shipping and Handling charges calculated?
- May I request delivery by common carrier?
- When can I expect my order to be shipped?
- How do I obtain my tracking number?
- How can I verify the status of my order?
- How do I receive free shipping on Bagsandbowsonline.com?
1. Can I buy less than a case of a product?
In order for us to continue to offer you the best prices possible, we can only allow you to purchase full cases of a product. This does not apply to products that are sold individually or in a variety of quantities. Return to Top.
2. May I request samples of your products?
Yes. If you e-mail us at firstname.lastname@example.org or call us at 1-888-881-7225, we will be happy to send you a sample of our products. Return to Top.
4. How do I return merchandise to Bags & Bows for a refund?
We offer a 30-day money-back guarantee and 100% satisfaction on the stock products we sell. Refund will be given for the full product cost, not including shipping and handling. We only accept returns on full-case quantities that are in the original packaging and in saleable condition. A 20% restocking fee applies to non-defective, drop ship orders.
Shipping and handling charges are only refunded on products that are defective or were sent to you in error.
Custom-made or custom-printed merchandise is not returnable unless defective.
Returns on seasonal items are accepted until December 15 of the current year.
No returns on sale room items.
Please e-mail us at email@example.com or call us at our Customer Service number, 1-888-881-7225, for any return related issues and one of our representatives will be happy to assist you. All returns require prior authorization. If we have sent you a product in error or the item is defective, we can arrange to have it picked up. A full explanation of our return policies may be found within the Help Section of our Web site. Return to Top.
5. Would you be able to find a product that I want, which is not sold on your Web site?
Yes. E-mail your specifications to us at firstname.lastname@example.org or call us at 1-888-881-7225 and one of our representatives will gladly obtain a quote for you. Return to Top.
6. Is it possible to customize or personalize any of your products for my business needs?
Absolutely! Many of our products can be customized for your specific business. E-mail your requirements to us at email@example.com or call us at 1-888-881-7225 and one of our representatives will discuss your options with you. Return to Top.
7. How can I tell what I have ordered in the past?
If you placed all of your orders online, you will be able to see your entire Order History. Return to Top.
8. Is it safe to use a credit card?
All of your credit card transactions at Bags & Bows are safe. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.
If you are still not comfortable ordering online, you may order by doing one of the following:
- Print out our order form (.pdf format), fill it out and fax it to (800) 225-8455. Note: you will need Acrobat to read these files. Click here to download Adobe Acrobat.
- Call us toll free at 1-888-881-7225 and place your order directly with a representative. Return to Top.
9. Will Bags & Bows sell or rent my address to other companies?
If you provide us with your name and address, we may make it available to other companies or affiliates that want to tell you about their products. If you prefer that this information not be shared, please contact us via phone by calling 1-888-881-7225, by fax at (800) 225-8455 or via e-mail at firstname.lastname@example.org. We are currently not sharing e-mail addresses. Should we decide to do so in the future, you will have the choice of whether or not to participate. Return to Top.
10. Do you ship internationally?
We are currently only fulfilling those orders shipping to an address in the United States. If you work with a freight forwarder or broker within the United States, you may place an order for shipment to the forwarder. Return to Top.
11. How are my Shipping and Handling charges calculated?
Our shipping and handling charge is compensation for costs related to processing your order, including the handling, packaging and delivery of the products you have purchased. Shipping cost is based on a product's weight, delivery destination and level of service. Handling fees are based on total order value. Return to Top.
12. May I request delivery by common carrier?
You can e-mail us at email@example.com or call us at 1-888-881-7225 if you would like your shipment to be sent via common carrier. Any item weighing over 50 lbs. or any order weighing over 150 lbs. will be sent by truck or UPS Hundredweight service to reduce your shipping charges. We will contact you to arrange the details of the shipment including the carrier selection. We have provided a list of all carriers we utilize under Shipping Info. If you cannot receive a truck shipment at your facility, we will ship your order via a small package carrier, e.g., UPS or FedEx. Return to Top.
13. When can I expect my order to be shipped?
All in-stock orders are shipped within 24 hours of receiving the order. Some products ship from a separate warehouse and may require extra time for delivery. If you need more information about your order please call us at 1-888-881-7225. We will notify you by e-mail when the order has shipped. Return to Top.
14. How do I obtain my tracking number?
If you registered at the time of your first order and logged on for every subsequent purchase, you will be able to view your tracking number. After your order has been shipped you can click on Order History to view this information. If you click on the Ship Dates, you will see all UPS tracking, FedEx tracking and Common Carrier PRO numbers associated with each ship date. Return to Top.
15. How can I verify the status of my order?
If you placed your order on line, you can check the status of your order under the Order History section. You will need to register and log on to view this information. If nothing has shipped, there may not be an entry available for viewing. In that instance, please feel free to contact us at firstname.lastname@example.org or call us at 1-888-881-7225 and a Bags & Bows representative will assist you. Return to Top.
16. How do I receive free shipping on Bagsandbowsonline.com?
Free Shipping is offered on orders with product total of $500 or more (UPS Ground regular delivery in the contiguous U.S. only, cannot be combined with any other offer). Return to Top.