Customer Service | Bags & Bows
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Customer Service Topics

Have a question? Check these popular topics, by clicking any subject or question. For additional help, please contact a customer service representative.

Contacting Us

Where do I call for assistance?
Our Customer Service Representatives will be happy to check on your current order, resolve a problem or answer your product questions. Simply call toll-free, at 1-888-881-7225. Hours are Monday through Friday 8:30am to 7:00pm ET or send a fax 24 hours a day to 800-225-8455.

Can I get a product sample?
Many of our products are available as free samples with a nominal fee for delivery. This allows you to check color, size or design. For sample requests please call us at 1-888-881-7225.

How do I request a catalog?
To receive one of our latest catalogs, simply make your request online, e-mail us at or call us at 1-888-881-7225

Send a comment or suggestion?
Your comments are always welcome. If you have a positive online experience, we'd love to hear about it. If you're disappointed in us, we truly appreciate suggestions on how to improve your experience. Send your feedback to

My Account/Signing In

What if I forget my password?
When you first sign in, you'll be asked to choose a secret question and its answer. If you forget your password later, go to the Sign In page and click our forgot your password? link for returning customers. A pop-over window will ask for your secret answer and then retrieve your password.

If you can't retrieve your password, call a Bags & Bows representative at 1-888-881-7225 to re-register your account.

What are my payment options?
All payments must be made by credit card, payable in U.S. dollars. We accept VISA, Mastercard, and American Express. Your card is charged when your order ships, usually within 3 to 5 business days. All online credit card orders are secure. For more about what we do to protect your transaction, see our Privacy Policy page.

For your convenience, preferred credit card information can be kept on file in the "Payment Options" section of your profile. This allows you to order anytime you like, even if you don't have your card handy.

To set up invoicing, please call us at 1-888-881-7225 for more information.

Orders & Reorders

Will I see my total cost before ordering?
Yes. Your total cost, including estimated shipping, handling and tax, will be displayed for your review before you submit your order.

How do I check order status?
Sign in to My Account and select the "Order History" link at left. You'll see a chronological summary of recent orders. Click the order number to see more information on the order including shipping status.

Can I change or cancel an order?
Contact Bags & Bows at 1-888-881-7225 and include your order confirmation number. If your order has already been processed, please allow for delivery of the product and then contact Customer Service at 1-888-881-7225 to arrange for a return.

How do I reorder?
It's easy! Sign in to My Account and go to the "Order History" section. You'll see the details of past orders, with a "Reorder Item" button.

Can I buy less than a case of a product?
In order for us to continue to offer you the best prices possible, we can only allow full cases of a product to be purchased. This does not apply to products that are sold individually or in a variety of quantities.

Can I personalize my products with my company information?
We can personalize many of our packaging products to help build your brand. See Personalization and Custom Packaging for more information.

*Please note for hot stamp re-orders that hot stamp plates that have not been used within a three year timeframe are recycled.

Can I order a custom product just for my business?
We can provide you with a quote based on your packaging specifications. E-mail us at or call us at 1-888-881-7225 for more information.

Shipping & Handling

What shipping methods are available?
Standard UPS Ground
3-8 business days (including processing time)

Second Day Air
2 business days (if order is processed before 11am EST)

Next Day Air
1 business day (if order is processed before 11am EST)

Business day = Monday – Friday, excluding holidays. Shipping time frames exclude hot stamp/custom orders.

How is my order shipped?
All items sent to the 48 contiguous states or District of Columbia are sent ground. All other locations are shipped 1 day or 2 day air.

Can I request delivery by common carrier?
You can e-mail us at or call us at 1-888-881-7225 if you would like your shipment to be sent via common carrier. Any item weighing over 50 lbs. or any order weighing over 150 lbs. will be sent by truck or UPS Hundredweight to reduce your shipping charges. We will contact you to provide the details of the shipment including the carrier selection. If you cannot receive a truck shipment at your location, we will ship your order via a small package carrier such as FedEx or UPS.

Which areas do you ship to?
Bags and Bows ships to all 50 states and Puerto Rico. We cannot ship via UPS to P.O. boxes, international addresses, or military APO/FPO addresses.

How are charges calculated?
Our shipping and handling charge is compensation for costs related to processing your order, including the handling, packaging and delivery of the products you have purchased. Shipping cost is based on a product's weight, delivery destination and level of service. Handling fees are based on total order value.

How long will my order take?
All in-stock orders are shipped within 24-48 hours of receiving the order. Some products ship from a separate warehouse and may require extra time for delivery. Hot stamped orders are normally processed within 9 business days plus shipping time. Add 2 days for hot stamped orders over 2,000 quantity. Ink printed orders are processed in 4 to 6 weeks plus shipping time. If you need more information about your order please call us at 1-888-881-7225.

How do I return merchandise for refund?
Bags and Bows is committed to your satisfaction. We offer a 30-day money-back guarantee and 100% satisfaction on our stock products. Please e-mail us, or call us at 1-888-881-7225 and one of our representatives will be happy to assist you. All returns require prior authorization. Please remember to package the items you are returning properly as Bags and Bows is not responsible for items lost or damaged in transit.

A refund will be given for the full cost of the product only. Shipping and handling charges are only refunded on products that are defective or were sent to you in error. A 20% restocking fee applies to non-defective, drop ship orders. We only accept returns on full-case quantities that are in the original packaging and in saleable condition.

If we have sent you a product in error or the product is defective, we can arrange to have it picked up.
Returns on seasonal items are accepted until December 15 of the current year.

No returns on sale room items.

Once the return has been received at our warehouse, replacement products will be sent or a credit will be issued if the order was paid by credit card. If the order was paid by check, please allow 7-10 days for a refund check to be processed and issued.

Hot-Stamped Product Guarantee: As always, we guarantee against defective printing and products. However, because the images and copy that are Hot Stamped are provided by you, we cannot be responsible for punctuation, spelling or grammatical errors, nor the quality of low resolution images of products and colors you have selected or provided. Please be sure to carefully review your final proof. In some instances, we may ask that you send us a picture of the defective product and we will issue a credit based on the percent of product that is defective.

*Please note for hot stamp re-orders that hot stamp plates that have not been used within a three year timeframe are recycled.

Shipping and Handling Charges: Unfortunately, we cannot refund shipping and handling charges unless the product is defective or we have shipped product in error. Customer is responsible for shipping and handling charges on cancelled or refused orders.

Site Security

Is it safe to use a credit card?
All of your credit card transactions are safe. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so it cannot be read as the information travels over the Internet. If you are still not comfortable ordering online, you may order by calling us toll free at 1-888-881-7225 and placing your order directly with one of our sales representatives

Your Bags & Bows Priority Service Code or Deluxe Code

 What is your Priority Service Code or Deluxe Code?
Your Priority Service Code or Deluxe Code connects you to possible savings on products and services offered by Bags & Bows. In order to apply your special offer, you must enter your Priority Service Code or Deluxe Code on the Bags & Bows website and click Submit. Your discounted price or special offer will be automatically applied.

 Where Can I Find My Priority Service Code or Deluxe Code?
Your Priority Service Code or Deluxe Code is printed on your catalogs, e-mails or other correspondence.

 How Do I Qualify?
To see if your Priority Service Code or Deluxe Code is tied to a discount or special offer, you must enter it on the Bags & Bows website and click Submit. Each Priority Service Code or Deluxe Code is tied to specific criteria and may be based on your order history. Please refer to the promotional information for eligibility requirements.

 What if I Have More Than One Priority Service Code or Deluxe Code?
It's possible you received more than one special offer. However, only one Priority Service Code or Deluxe Code can be used per order.