Have a question? Check these popular topics, by clicking any subject or question. For additional help, please contact a customer service representative.

Where do I call for assistance?
Our Customer Service Representatives will be happy to check on your current order, resolve a problem or answer your product questions. Simply call toll-free, at 800-225-8155. Hours are Monday thru Friday 8:00 am to 7:00 pm ET, Saturday 9:00 am to 2:00 pm (June to August) and 9:00 am to 5:30pm (September to May) or fax 24 hours a day at 800-225-8455.

Can I get a product sample?
Many of our products are available as free samples so you can check a color, size or design. Simply e-mail us at customerservice@bagsandbowsonline.com or call us at 800-225-8155.

How do I request a catalog?
To receive one of our latest catalogs, simply e-mail us at customerservice@bagsandbowsonline.com or call us at 800-225-8155

Send a comment or suggestion?
Your comments are always welcome. If you have a positive online experience, we'd love to hear about it. If you're disappointed in us, we truly appreciate suggestions on how to improve your experience. Send your feedback to customerservice@bagsandbowsonline.com

Will I see my total cost before ordering?
Yes. Your total cost, including estimated shipping, handling and tax, will be displayed for your review before you submit your order.

How do I check order status?
Sign in to My Account and select the "Order History" link at left. You'll see a chronological summary of recent orders. Click the order number to see more information on the order including shipping status.

Ensure the My Account link is forcing a customer to be signed in before accessing the account page.

Can I change or cancel an order?
Contact Bags & Bows at 800-225-8155 and include your order confirmation number. If your order has already been processed, we can give you a full credit, replacement or refund after you take delivery.

How do I reorder?
It's easy! Sign in to My Account and go to the "Order History" section. You'll see the details of past orders, with a "Reorder Item" button.

Ensure the My Account link is forcing a customer to be signed in before accessing the account page.

Can I buy less than a case of a product?
In order for us to continue to offer you the best prices possible, we can only allow full cases of a product to be purchased. This does not apply to products that are sold individually or in a variety of quantities.

Can I personalize my products with my company information?
We can personalize many of our packaging products to help build your brand. See Personalization and Custom Packaging for more information.

Can I order a custom product just for my business?
We can provide you with a quote based on your packaging specifications. E-mail us at customerservice@bagsandbowsonline.com or call us at 800-225-8155 for more information.

How is my order shipped?
All items sent to the 48 contiguous states or District of Columbia are sent ground. All other locations are shipped 1 day or 2 day air.

Can I request delivery by common carrier?
You can e-mail us at customerservice@bagsandbowsonline.com or call us at 800-225-8155 if you would like your shipment to be sent via common carrier. Any item weighing over 50 lbs. or any order weighing over 150 lbs. will be sent by truck or UPS Hundredweight to reduce your shipping charges. We will contact you to provide the details of the shipment including the carrier selection. If you cannot receive a truck shipment at your location, we will ship your order via a small package carrier such as FedEx or UPS.

Which areas do you ship to?
Bags and Bows ships to all 50 states and Puerto Rico. We do not ship to military APO/FPO addresses, P.O. boxes or international destinations.

How are charges calculated?
Our shipping and handling charge is compensation for costs related to processing your order, including the handling, packaging and delivery of the products you have purchased. Shipping cost is based on a product's weight, delivery destination and level of service. Handling fees are based on total order value.

A small $4.99 processing charge is added to orders under $50.

How long will my order take?
All in-stock orders without personalization and received by 5 p.m. EST are shipped the same day. Hot stamped orders are normally processed within 9 working days plus shipping time. Add 2 days for hot stamped orders over 2,000 quantity. Ink printed orders are processed in 4 ? 6 weeks plus shipping time.

How do I return merchandise for refund?
We have a 30-day money-back guarantee and 100% satisfaction on the products we sell. Please e-mail us customerservice@bagsandbowsonline.com, or call us at 800-225-8155 and one of our representatives will provide assistance. If we have sent you a product in error, we can arrange to have it picked up.

Is it safe to use a credit card?
All of your credit card transactions are safe. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so it cannot be read as the information travels over the Internet. If you are still not comfortable ordering online, you may order by calling us toll free at 800-225-8155 and placing your order directly with one of our sales representatives

 What is your Priority Service Code?
Your Priority Service Code connects you to possible savings on products and services offered by Bags & Bows. In order to apply your special offer you must enter your Priority Service Code on any Bags & Bows page and click Go. Your discounted price or special offer will be reflected throughout the site and pricing is automatically adjusted.

 Where Can I Find My Priority Service Code?
Your Priority Service Code is printed on the bag of your catalog, on postcards, e-mails or other correspondence.

 How Do I Qualify?
To see if your Priority Service Code is tied to a discount or special offer you must enter it on the Bags & Bows site and click Go. Each Priority Service Code is tied to specific criteria and may be based on your order history. Once you have entered your Priority Service Code, you will be given information and guidelines that state your eligibility.

 What if I Have More Than One Priority Service Code?
It's possible you received more than one special offer. However, only one Priority Service Code can be used per order.