Home   >   FAQ

Shopping Information:

1. Can I buy less than a case of a product?
2. May I request samples of your products?
3. How can I request your catalog?
4. How do I return merchandise to Bags & Bows for a refund?
5. Would you be able to find a product that I want, which is not sold on your Web site?
6. Is it possible to customize or personalize any of your products for my business needs?
7. How can I tell what I have ordered in the past?
8. Is it safe to use a credit card?
9. Will Bags & Bows sell or rent my address to other companies?

Shipping Information:

10. Do you ship internationally?
11. How do you calculate my shipping charges?
12. May I request delivery by common carrier?
13. When can I expect my order to be shipped?
14. How do I obtain my tracking number?
15. How can I verify the status of my order?

1. Can I buy less than a case of a product?
In order for us to continue to offer you the best prices possible, we can only allow you to purchase full cases of a product. This does not apply to products that are sold individually or in a variety of quantities. Return to FAQs.

2. May I request samples of your products?
Yes. If you e-mail us at customerservice@bagsandbowsonline.com or call us at (800) 225-8155, we will be happy to send you a sample of our products. Return to FAQs.

3. How can I request your catalog?
If you would like to be added to our mailing list, please call us toll-free at (800) 225-8155 or e-mail us at customerservice@bagsandbowsonline.com. Return to FAQs.

4. How do I return merchandise to Bags & Bows for a refund?
We offer a 30-day money-back guarantee and 100% satisfaction on the products we sell. Please e-mail us at customerservice@bagsandbowsonline.com or call us at our Customer Service number, (800) 225-8155, for any return related issues and one of our representatives will be happy to assist you. If you wish to return merchandise you have purchased, simply ship it back to us via UPS for a refund. If we have sent you a product in error, we can arrange to have it picked up in a variety of methods. A full explanation of our return policies may be found within the Help Section of our Web site. Return to FAQs.

5. Would you be able to find a product that I want, which is not sold on your Web site?
Yes. E-mail your specifications to us at customerservice@bagsandbowsonline.com or call us at (800) 225-8155 and one of our representatives will gladly obtain a quote for you. Return to FAQs.

6. Is it possible to customize or personalize any of your products for my business needs?
Absolutely! Many of our products can be customized for your specific business. E-mail your requirements to us at customerservice@bagsandbowsonline.com or call us at (800) 225-8155 and one of our representatives will discuss your options with you. Return to FAQs.

7. How can I tell what I have ordered in the past?
If you placed all of your orders online, you will be able to see your entire Order History. Return to FAQs.

8. Is it safe to use a credit card?
All of your credit card transactions at Bags & Bows are safe. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

If you are still not comfortable ordering online, you may order by doing one of the following:

1. Print out our order form (.pdf format), fill it out and fax it to (800) 225-8455. Note: you will need Acrobat to read these files. Click here to download Adobe Acrobat.
2. Call us toll free at (800) 225-8155 and place your order directly with a representative. Return to FAQs.

9. Will Bags & Bows sell or rent my address to other companies?
If you provide us with your name and address, we may make it available to other companies or affiliates that want to tell you about their products. If you prefer that this information not be shared, please contact us via phone by calling (800) 225-8155, by fax at (800) 225-8455 or via e-mail at customerservice@bagsandbowsonline.com. We are currently not sharing e-mail addresses. Should we decide to do so in the future, you will have the choice of whether or not to participate. Return to FAQs.

10. Do you ship internationally?
We are currently only fulfilling those orders shipping to an address in the United States. If you work with a freight forwarder or broker within the United States, you may place an order for shipment to the forwarder. Return to FAQs.

11. How do you calculate my shipping charges?
Your shipping charges are based on the weight of the product and your location relative to our fulfillment centers. Most of our products are sent via best way ground. You can request UPS Next Day Air and 2nd Day Air at an additional charge. Return to FAQs.

12. May I request delivery by common carrier?
You can e-mail us at customerservice@bagsandbowsonline.com or call us at (800) 225-8155 if you would like your shipment to be sent via common carrier. Any item weighing over 50 lbs. or any order weighing over 150 lbs. will be sent by truck or UPS Hundredweight service to reduce your shipping charges. We will contact you to arrange the details of the shipment including the carrier selection. We have provided a list of all carriers we utilize under Shipping Info. If you cannot receive a truck shipment at your facility, we will ship your order via a small package carrier, e.g., UPS or FedEx. Return to FAQs.

13. When can I expect my order to be shipped?
All in-stock orders received by 5 p.m. Eastern Standard Time are shipped the same day. We will notify you by e-mail when the order has shipped. Return to FAQs.

14. How do I obtain my tracking number?
If you registered at the time of your first order and logged on for every subsequent purchase, you will be able to view your tracking number. After your order has been shipped you can click on Order History to view this information. If you click on the Ship Dates, you will see all UPS tracking, FedEx tracking and Common Carrier PRO numbers associated with each ship date. Return to FAQs.

15. How can I verify the status of my order?
If you placed your order on line, you can check the status of your order under the Order History section. You will need to register and log on to view this information. If nothing has shipped, there may not be an entry available for viewing. In that instance, please feel free to contact us at customerservice@bagsandbowsonline.com or call us at (800) 225-8155 and a Bags & Bows representative will assist you. Return to FAQs.